Assessment Criteria:

• Describe the different functions of an office.

• Describe the roles of office staff

• Describe health and safety procedures relevant to working in an office

• Describe oral communication techniques for business environment

• Identify ways of safeguarding information and maintaining confidentiality.

• Describe procedures for dealing with incoming or outgoing mail

• Outline simple tock control procedure

• Describe procedures for the purchase and sale of goods in business

• Describe the operation of a petty cash system

• Describe the methods of filing classification

• State the basic rules for operating an efficient filling system

• Describe the different methods of storage

• Describe the use and routine maintenance of computers

• identify the use of reprographic support equipment

• Describe equipment used in the mailroom