Branch: Kingston, Spanish Town, Ocho Rios, Montego Bay, St. Elizabeth & Online
Course Outline:
- Admission to the program
- Policies and Procedures
- Security of the assessment process
- Lab and Clinical Requirements
- General Information
Assessment Criteria
- Identify different types of customers
- Identify different needs of customers
- State what is meant by customer satisfaction
- State what is meant by customer expectation
- State effective methods of communication to use with different customers
- State how to use questions when dealing with different customers
- Identify positive and negative body language and facial expression
- State how customers body language impacts on customer service
- State how own body language impacts on customer service
- State the importance of providing products and services which are fit for purpose
- State the importance of customer and organisation confidentiality
- State the limits of own authority
- State how to deal with customer queries
- Identify common customer problems and complaints
- State how to deal with problems and complaints
- Identify different types of customers
- Identify different needs of customers
- State what is meant by customer satisfaction
- State what is meant by customer expectation
- State effective methods of communication to use with different customers
- State how to use questions when dealing with different customers
- Identify positive and negative body language and facial expression
- State how customers body language impacts on customer service
- State how own body language impacts on customer service
- State the importance of providing products and services which are fit for purpose
- State the importance of customer and organisation confidentiality
- State the limits of own authority
- State how to deal with customer queries
- Identify common customer problems and complaints
- State how to deal with problems and complaints
